Privacy PolicyG-Octopus Privacy Policy Statement

Introduction

This privacy notice is intended to describe our overall privacy and data protection practices and tells you how we, G-Octopus, a Cathie Associates company, uses Personal Data of prospects, clients, suppliers and website visitors.

When we refer to “Personal Data” under this Privacy Notice, we mean any information through which we can identify you as an individual (e.g. your name, telephone number, email address etc.)

What Personal Data do we process?

The type of Personal Data G-Octopus processes varies depending on the type of relationship we have with you and the kind of services we provide to you. However, we are committed to only collecting information about you that is necessary to carry out our business. We process the following Personal Data to the extent available to us and in accordance with applicable law and regulation:

  • your contact details – your salutation, name, job title, company any other contact details you provide, such as your telephone number and e-mail address;
  • your communication data – any requests or complaints you make and any other data that we receive if we communicate with you via email or through our website;
  • your purchase history – information relating to the services or products you have purchased from us;
  • your financial details – financial information disclosed to us which can be linked to you as a client or supplier, such as bank account details or invoicing details;

data collected via cookies on our website – when you access our website, we collect data automatically through your browser or device by making use of cookies and other technologies including Google Analytics and Lead Forensics. We track website visitors including your business address, the date and duration of the user’s visit, and the web pages the user visits.  It does not, and cannot, provide individual, personal or sensitive data regarding who has visited our website. For more information, please see our Cookie Policy.

Under what purposes and legal basis do we process your Personal Data?

For us to ensure that we can fulfill your request promptly and accurately we need to collect personal data to direct your enquiry to the appropriate person within G-Octopus and to be able to respond back to you. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy. The legal bases for processing your Personal Data are:

  • to perform contracts that you may have with us.
  • to comply with our legal obligations

We also process your Personal Data for our legitimate business interests, which include the following:

  • to manage our internal database (CRM) and to maintain contact with you for marketing purposes or other commercial purposes;
  • to operate and expand our business activities
  • to measure and understand the effectiveness of our marketing;

In terms of being contacted for marketing purposes, G-Octopus would contact you for additional consent.

Why am I receiving Marketing Messages and How do I Unsubscribe?

You will receive marketing messages from us if we have your marketing consent or if we believe there is a legitimate interest in our products and services.

You can opt-out or unsubscribe from email messages, including our newsletters at any time by clicking the un-subscribe link. Or, you can email: marketing@cathiegroup.com and we will update your preferences as promptly as possible. Please make sure you include your full name. Once you do this, we will update our records to make sure that you don’t receive further marketing messages.

Under what circumstances will G-Octopus contact me?

Our aim is not to be intrusive or ask irrelevant or unnecessary questions. However, to ensure that the data we hold remains accurate, we may need to contact you to confirm that the details we hold are correct and up to date.

How long do we store your Personal Data?

We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. G-Octopus is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal Data may be held in addition to these periods depending on individual business needs.

Will G-Octopus share my Personal Data with anyone else?

We may pass your Personal Data on to third-party service providers contracted to G-Octopus  in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with G-Octopus  procedures. If we wish to pass your Personal Data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

International and group company transfers of Personal Data

As part of Cathie Associates, the group has several global offices and, as such, the data that we collect from you may be processed by staff or a third party service provider operating outside of your home jurisdiction. By submitting your Personal Data, you agree to this transfer, storing and processing. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy policy and applicable law.

What are my rights when it comes to the Personal Data G-Octopus holds about me?

You have several rights in relation to the Personal Data processed by G-Octopus. For example you have the right to request, review, correct, update, restrict or delete Personal Data you have provided to us. If you wish to exercise your rights, you can contact us by sending an email to Privacy@cathiegroup.com. We will respond to your request consistent with applicable law.

As part of your request, please indicate which Personal Data you would like to receive, have changed or would like removed from our database or what limitations you would like to put on our use of the data. We will comply with your request in accordance with applicable law and regulation and as soon as reasonably practicable.

Please note that we may need to retain certain Personal Data for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion.

What forms of ID will I need to provide?

G-Octopus accepts the following forms of ID when information on your personal data is requested:

  1. Passport
  2. Driving License
  3. Birth Certificate

How do I get in touch?

If you wish to get in touch with us about any aspect of our privacy policy or the use of your personal data, you can do so using the details below:

Email: Privacy@cathiegroup.com

Telephone: +44 (0) 191 380 4600

Address: Solomon House, Floors 1& 2, 2 – 4 Hanover Square, Newcastle upon Tyne, NE1 3NP

What if I am not satisfied with the way you have processed my data?

If you have any concerns about our use of your Personal Data, you can make a complaint to us at Privacy@cathiegroup.com

Finally, if you do not feel we have addressed your concerns properly or you are unhappy with how we have used your data, you can make a complaint to your relevant supervisory authority.

Changes to the Privacy statement

We may change the scope of services on our website at any time without notice and consequently our privacy policy may change at any time in the future. Any changes we make to our privacy policy in the future will be posted on this page.

This page was last updated in April 2021.